Contact Centre Learnerships 2025 Now Available

Contact Centre Learnerships 2025 Now Available. Are you passionate about customer service and helping others? Do you want to develop valuable skills while earning a stipend? The Harambee Youth Employment Accelerator Work Integrated Learning Programme is now accepting applications for its Contact Centre Learnership 2025. This is an incredible opportunity for young, dynamic individuals to gain hands-on experience in a professional contact centre environment.

About Contact Centre Learnerships 2025

Harambee is a not-for-profit social enterprise dedicated to addressing youth unemployment in South Africa. Through strategic partnerships, Harambee helps young job seekers overcome barriers and secure meaningful employment. This learnership programme is designed to provide real-world work experience, empowering young people to build their careers.

Why Join the Contact Centre Learnership?

• Gain valuable work experience in a professional contact centre.
• Earn a stipend while learning and growing your skillset.
• Make a difference by helping other young job seekers navigate their employment journey.
• Enhance your resume with relevant work experience, making you more employable in the future.

Job Information

Duration: 12 months (Starting from 17 March 2025)
Location: Braamfontein, Gauteng
Working Hours: Monday to Friday (8 AM – 4:30 PM), with occasional shifts on weekends
Stipend: R 4,500.00 per month (fixed base pay)

Roles & Responsibilities

As a Contact Centre Guide, you will:

• Support young work seekers and entrepreneurs via telephone and email.
• Use active listening, empathy, and problem-solving skills to offer guidance and support.
• Collaborate with team leaders to improve service delivery.
• Participate in learning modules to enhance your skillset.
• Adhere to Harambee’s values and professional working standards.

Eligibility Criteria

To qualify for the Harambee Contact Centre Learnership, you must meet the following requirements:

Minimum Requirements:

• Must commit to a full-year programme starting March 17, 2025.
• Must reside within two taxi rides from Braamfontein.
• Matric (Grade 12) or Grade 10/LSEN Qualification (for applicants with disabilities).
• No prior work experience is required.
• Not currently employed and not studying full-time. (Part-time studies must not interfere with programme participation.)
• No criminal record.
• Must not have completed or registered for any SETA-accredited learnership.

Preferred Skills

• Strong verbal and written communication in English (Afrikaans is an advantage).
• Basic computer literacy and typing skills.
• Ability to multi-task and manage time effectively.
• Excellent problem-solving skills.
• High levels of empathy, patience, and teamwork.
• Ability to remain calm under pressure.
• Disciplined, committed, and eager to learn.

How to Apply

To seize this exciting opportunity, click the link below to apply: https://www.ilearn.co.za/learnership-training/contact-centre/

• Application Deadline: Wednesday, 5 March 2025, at 12:00 PM
• Opportunity Available In: Gauteng
• Company Offering the Opportunity: Harambee

Conclusion

If you’re a motivated and passionate individual looking to build a career in customer service, the Harambee Contact Centre Learnership 2025 is a fantastic opportunity. Don’t miss your chance to gain professional experience, develop key skills, and earn a stipend while making a meaningful impact. Apply today and take the first step towards a brighter future!