TUT Higher Certificate in Contact Centre Management (Fully Online). If you are looking to boost your career in customer service or contact centre management, the Tshwane University of Technology (TUT) Higher Certificate in Contact Centre Management offers the ideal stepping stone. This fully online qualification equips students with practical and theoretical skills needed to thrive in South Africa’s growing contact centre industry.
In this article, we cover everything you need to know—from application deadlines, requirements, and course modules, to fees and career prospects. Get ready to transform your future with a qualification recognised across the sector.
| Detail | Information |
|---|---|
| Qualification Name | Higher Certificate in Contact Centre Management |
| Mode of Study | Fully Online |
| Application Deadline | 04 July 2025 |
| Course Start Date | 14 July 2025 |
| Programme Duration | 2 Years |
| Total Credits | 120 |
| Total Estimated Fees | R25,980 (subject to annual increase) |
| Institution | Tshwane University of Technology (TUT) |
| Official Website | www.tut.ac.za |
Why Choose the Higher Certificate in Contact Centre Management at TUT?
The TUT Higher Certificate in Contact Centre Management is designed for individuals aiming to excel in customer service, sales, or communication-based careers. Whether you’re a sales rep, telesales clerk, contact centre agent, or even an IT staff member, this certificate delivers industry-aligned skills using modern technology platforms.
- Fully online, flexible learning
- Entry-level qualification with vocational orientation
- Covers communication, technology, and management
- Ideal for professionals looking to formalise their skills
Admission Requirements
To apply for this qualification in 2025, prospective students must meet one of the following criteria:
Option 1:
- Senior Certificate (before 2008) with minimum APS of 20
- Or equivalent qualification
Option 2:
- National Senior Certificate (from 2008)
- Minimum APS of 20
- Bachelor’s, diploma, or Higher Certificate endorsement
- English Level 3 (Home Language or First Additional Language)
Option 3:
- National Certificate (Vocational)
- Minimum APS of 20
- Must include endorsement and 40% English pass
- Accepted streams: Management, Marketing, Office Admin, Finance, IT, etc.
Additional Requirements:
- Laptop or desktop computer
- Stable internet connection
- Basic computer literacy
What You’ll Learn: Programme Modules & Credits
The programme consists of 12 compulsory modules delivered across two years. Each module builds core competencies needed in contact centres, communication, and business operations.
| Module Name | Credits | Fee (R) | Key Focus |
|---|---|---|---|
| Academic Communication | 10 | 2,100 | Reading, writing, oral communication |
| Contact Centre Operations | 11 | 2,300 | Contact centre planning & reporting |
| Customer Interaction | 11 | 2,300 | Customer service & query handling |
| Teamwork & Conflict Resolution | 11 | 2,300 | Team roles, team building & conflict |
| Delivering Quality Service | 11 | 2,300 | Internal/external customer expectations |
| Introduction to End User Computing | 8 | 1,670 | Internet, Wi-Fi, Microsoft Office |
| Business Presentations | 10 | 2,080 | Create/edit professional slides |
| Spreadsheet Data Processing | 12 | 2,510 | Excel formulas, formatting & charts |
| Keyboarding & Word Processing | 12 | 3,410 | Productivity tools, typing, MS Word |
| Cloud Productivity Tools | 8 | 1,670 | Email, calendar, collaboration tools |
| Multichannel Customer Interaction | 8 | 1,670 | Omnichannel communication & security |
| Business Communication in Context | 8 | 1,670 | Written/verbal skills for business use |
Total Credits: 120
Estimated Total Tuition Fees: R25,980
Note: Fees are subject to change annually.
Who Should Apply?
This programme is ideal for working professionals and school-leavers aiming to enter the contact centre field or enhance their skills. Target roles include:
- Contact Centre Agents
- Sales Representatives
- Client Services Clerks
- Assistant Quality Assurors
- Administration Staff
- Telesales Clerks
- Supervisors & IT Support in Call Centres
How to Apply for the TUT Higher Certificate in Contact Centre Management
Step-by-Step Application Process:
- Visit the TUT Website: www.tut.ac.za
- Create an Account or log in via the online application portal
- Choose the Higher Certificate in Contact Centre Management
- Upload required documents (ID, academic results, proof of residence)
- Pay module fee before the deadline
- Start class on 14 July 2025
- Deadline to Apply: 04 July 2025
- Classes Begin: 14 July 2025
Frequently Asked Questions (FAQs)
Is the TUT Contact Centre Management course fully online?
Yes, this qualification is delivered 100% online, making it ideal for working individuals and distance learners.
What is the APS score required?
A minimum APS of 20 is required, along with other conditions based on your certificate type.
Can I work while studying this programme?
Absolutely. The course is designed with flexible delivery to accommodate working students.
Is it accredited?
Yes, the programme is officially accredited by Tshwane University of Technology (TUT).
How long is the qualification?
The certificate is completed over two years and includes 12 modules.
Conclusion
The TUT Higher Certificate in Contact Centre Management (2025) is your gateway to an in-demand industry where customer communication and technology intersect. With its fully online format, affordable module-based fees, and flexible learning structure, it’s a smart step toward your future career.
Don’t miss your chance to apply before 04 July 2025 and begin your journey to becoming a skilled contact centre professional by 14 July 2025.
