Sage Offers Customer Experience Internships. The Customer Experience Internship at Sage might just be the golden opportunity you’ve been waiting for. With Sage recognised globally as a leader in business software solutions, this 12-month internship offers a unique blend of hands-on experience, professional growth, and exposure to real-world business environments.
This programme is ideal for passionate, tech-savvy individuals who want to develop their skills in a dynamic, supportive, and inclusive workplace. Whether you’re freshly out of university or looking to gain relevant industry experience, the Sage internship in Midrand is the perfect stepping stone into the corporate tech world.
What is the Sage Customer Experience Internship About?
The Customer Experience Internship is designed to immerse young professionals in Sage’s client service operations. During the 12-month hybrid programme, you will spend three days a week at Sage’s Midrand offices, where you will work closely with various departments to provide top-tier support to existing customers.
This isn’t just another internship. It’s a gateway to understanding how a FTSE 100 technology company interacts with customers, resolves challenges, and improves satisfaction. It focuses on developing a deep understanding of customer service, systems management, and internal collaboration.
Roles and Responsibilities
Interns will take on meaningful responsibilities that directly contribute to customer satisfaction and operational excellence. As a Customer Experience Intern, you will:
- Engage directly with customers via telephone to resolve outstanding issues.
- Update internal systems and customer records to reflect resolved or pending matters.
- Guide customers on how to effectively use Sage’s Interactive Voice Response (IVR) and online customer portals.
- Educate clients on different contact pathways for specific service queries.
- Collaborate with cross-functional teams to resolve more complex issues.
- Identify patterns and trends in customer feedback and report them to team leads for strategic improvements.
Minimum Requirements
To qualify for the Customer Experience Internship with Sage, candidates need to meet the following minimum entry criteria:
| Requirement | Details |
|---|---|
| Educational Qualification | Grade 12 (Matric) – Required |
| Diploma or Degree – Advantageous | |
| Computer Skills | Must be proficient in Microsoft Office Suite |
| Communication Skills | Strong written and verbal communication required |
| Telephonic Etiquette | Excellent phone handling skills a must |
| Clean Record | No criminal record allowed |
| Customer Focus | Passion for client service, especially in fields like accounting, payroll, and HR |
| Teamwork and Independence | Ability to work well independently and in teams |
| Attitude | Proactive, professional, and eager to learn |
Why You Should Apply for the Sage Internship
Joining Sage is more than just gaining experience; it’s becoming part of a company that values people, diversity, and innovation. Interns are not just observers – they are contributors and future leaders.
Top Benefits of the Sage Customer Experience Internship:
- A structured learning environment that provides formal and informal training.
- Mentorship from professionals who are leaders in customer operations.
- First-hand exposure to client service challenges and best practices.
- Inclusion in a collaborative and multicultural workplace.
- Opportunities to network and connect with other professionals in the industry.
- A real chance to start a long-term career within the Sage ecosystem.
What’s the Catch?
There is no catch – except that positions are limited, and applications are competitive. The internship is designed to develop you into a future-ready professional. If you’re committed, driven, and serious about a customer-centric career path, this is your chance.
About Sage – A Global Technology Leader
Sage is a global software company with over 6.1 million customers worldwide. Headquartered in the UK, the company specialises in accounting, HR, payroll, payments, and enterprise resource planning software for small to medium-sized businesses.
In South Africa, Sage has made a name for itself by combining innovative solutions with human-centric support services. The Midrand office is a hub for technology, collaboration, and customer-first thinking.
As a FTSE 100 company, Sage offers not just jobs but career-defining opportunities. Interns are seen as investments – future leaders in the making.
How to Apply for the Sage Internship
Applying is simple. If you meet the criteria, don’t delay. Follow the steps below:
- Prepare your CV highlighting your academic qualifications, skills, and relevant experience.
- Ensure your contact details are correct and updated.
- Click the official link below to complete the application form.
CLICK HERE TO APPLY FOR THE SAGE CUSTOMER EXPERIENCE INTERNSHIP
Note: Make sure you apply before the application window closes. Late or incomplete applications will not be considered.
Frequently Asked Questions (FAQs)
What is the duration of the Sage Customer Experience Internship?
The internship runs for 12 months, with a hybrid working model based at the Midrand office.
Is this a paid internship?
Yes, interns receive a stipend to support transport and basic living expenses.
Can I apply if I only have a Matric certificate?
Yes, Matric is the minimum requirement. However, a national diploma or degree in a related field is an added advantage.
What kind of support will interns receive?
Interns benefit from structured training, mentorship, and access to a support system that helps them grow professionally.
What departments will I work with?
You’ll collaborate with customer support, technical teams, and service improvement divisions.
Is there an opportunity for full-time employment after the internship?
Depending on performance and availability of roles, interns may be considered for full-time roles at Sage.
What makes Sage a great place to intern?
Sage values inclusivity, innovation, and personal growth. You’ll be exposed to real client interactions and modern customer service tools from day one.
Conclusion
If you’re looking to start your career in customer service, the Customer Experience Internship at Sage South Africa is a rare opportunity to join a global leader. With training, real-world exposure, and a company culture that values people, Sage offers more than an internship – it offers a future.
