Methods to Contact UNISA for Assistance | Emails, Phone Numbers & Offices. The University of South Africa (UNISA) is the largest distance-learning institution in Africa, catering to thousands of students worldwide. Given its extensive student body, having easy access to support services is essential. Whether you require assistance with admissions, registration, student accounts, or academic concerns, UNISA provides multiple ways to get in touch.
How to Contact UNISA for Help
This comprehensive guide outlines the various methods you can use to contact UNISA efficiently.
1. Contacting UNISA via Email
UNISA has designated email addresses for different departments, ensuring faster responses. Always include your student number in the subject line for quicker assistance.
- General inquiries: [email protected]
- Admissions: [email protected]
- Registration support: [email protected]
- Student fees & accounts: [email protected]
- Examinations: [email protected]
- Assignments & study material: [email protected]
- Technical support: [email protected]
- Library services: [email protected]
- Disciplinary matters: [email protected]
- Graduation inquiries: [email protected]
2. Contacting UNISA via Phone
For urgent matters, UNISA provides telephone support through various helplines.
- General inquiries: 0800 00 1870 (Toll-free within South Africa)
- Student Admissions: 012 429 6889
- Finance queries: 012 429 3111
- Exams & results: 012 429 4211
- Postgraduate support: 012 429 4016
- Library services: 012 429 3133
- Graduation office: 012 429 4186
Call Center Hours: Monday to Friday, 08:00 – 16:00
3. Visiting UNISA Regional Offices
For in-person support, students can visit UNISA’s regional offices across South Africa.
Main Campus (Pretoria)
- Address: Preller Street, Muckleneuk Ridge, Pretoria, 0002
- Office Hours: Monday to Friday, 08:00 – 16:00
Selected Regional Offices:
- Johannesburg: 80 Rahima Moosa Street, Newtown
- Cape Town: Parow, Bellville Park
- Durban: 230 Stalwart Simelane Street, Durban
- Polokwane: 23 Landros Mare Street, Polokwane
- East London: 10 St Marks Road, Southernwood
- Bloemfontein: 1 Logan Avenue, Bloemfontein
- Nelspruit: 3rd Floor, Nedbank Centre, Nelspruit
🔎 For a complete list, visit: www.unisa.ac.za
4. Contacting UNISA via Online Platforms
For students preferring digital channels, UNISA offers several online contact methods:
- myUNISA Portal: Registered students can log in at https://my.unisa.ac.za to directly communicate with faculty and administration.
- Social Media: UNISA is active on Twitter, Facebook, and LinkedIn for updates and responses.
- Live Chat: Occasionally available on UNISA’s official website.
- WhatsApp Support: Check the website for the latest WhatsApp helpline number.
5. UNISA Postal Address
For formal correspondence, students can send mail to:
- University of South Africa (UNISA)
- P.O. Box 392, Unisa, 0003
6. UNISA Student Support Services
Apart from general queries, UNISA provides additional support services:
- Counseling & Career Development: [email protected]
- Disability Support: [email protected]
- Student Funding (NSFAS & Bursaries): [email protected]
Final Tips for Effective Communication with UNISA
- Always include your student number in all communication.
- Be clear and concise about your issue to receive prompt assistance.
- Use multiple contact methods if you do not receive a response via one channel.
- Keep track of office hours and peak periods like registration and exam seasons to avoid delays.
